Netflix complaint: Unable to sign-up for account: There appears to be a problem with the payment method you are trying to use

3 years ago - We have posted a tweet about your new complaint about Netflix

3 years ago - This morning, shortly after trying yet again to add my credit card payment info (and getting the same There appears to be a problem with the payment method you are trying to use. error, I received and email from Netflix with the subject Say yes to Netflix. In the email body it said Filling out forms is boring. (boring wouldn't be the word I would choose to describe the Netflix payment form experience). The email actually contained a form to enter credit card info. Figuring what the heck, I had to click view email in a browser to get it to do anything, and then I entered the EXACT SAME American Express card info I had tried at the very start (and just a few minutes earlier), and IT WORKED! Apparently the form was just different enough that it actually contacted my credit card company and really verified the info this time. In case Netflix actually reads this, in addition to originating from the email form--which, by the way is exactly what I had asked the phone support rep to send me, and he told me it was impossible since I didn't have an existing account and the email form was only for folks changing a already existing credit card or renewing (which didn't make any sense)--the one other difference is that clicking to view the email in a browser opened the old Internet Explorer on my PC instead of Edge Chromium that I normally use. I don't know if this was the key or not, since I actually DID try IE early on (as well as Google Chrome) thinking it could be browser-related since I say the payment form tried to launch Flash (!) when it gave the error (no site today should be using Flash). I would still love to have someone from Netflix actually TRY to purchase their streaming service using a credit card to verify that it is actually possible right now, and maybe tell their support folks that it really MIGHT be a serer issue on Netflix side and NOT always that the prospective customers have bad credit (and to not so quickly jump to the just buy a gift card solution).