Complaint: Slow DVD shipments

on 24 July 2020 about Netflix in category Broadcasting Network, Online Services

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

In the last three months, DVD turnaround time has slowed down to average 5 days from the day I mail a DVD to the day I get a new DVD – if I mail a DVD on Monday, I’m doing good to get the next DVD by Saturday. It used to be consistently 2 days – mail on Monday, get the next DVD on Wednesday. I know this is Netflix and not the mail because once Netflix says they mailed a DVD, I get it the next day. When I call Netflix, all I get is we’re sorry, there’s nothing we can do about it.

0 0 votes
Justified complaint?

Suggested solution:

Speed up the turnaround time. Maybe hire more people to process DVDs, or bring back people that have been laid off.

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