Netflix complaint: Rude Unprofessional; Double Charged

I made a payment directly to Netflix on 33123 because my service had been interrupted. I wake up on 4123 to an additional payment taken out of my account due to Roku Subscription Management. One payment clearly being listed as Netflix. I called to explain to a customer service agent who tried explaining Roku doesn’t collect payments on Netflix behalf. I spoke with a supervisor who supported that claim. Despite me telling them I’m looking at my account the charges two of which being Netflix, I was shut down. It became an arguing match on who was right. I hung up tried filing a complaint through the number online. I got yet another agent who insisted on me telling her the complaint for her to type it out. After explaining yet again, I asked her to repeat it back to me. Immediately, she starts off with You have two accounts. After telling her she misquoted me, she transferred me to a survey without warning. Netflix needs to spend more time training agents on phone courtesy exactly how they partner with smart tvs. I’m cancelling Netflix at this point. Worst app customer service ever‼️