My complaint:
I have severe arachnophobia and can’t watch netflix because one of the shows has enormous spiders on the postericon for the show. That means everytime I go on Netflix I will have an anxiety attack because I will be constantly seeing it until it eventually is taken off, which could be ages! It wouldn’t be so bad if it was on the clip rather than the picture, then it could be more easily avoided. It’s ridiculous that I am paying for something that right now would be damaging to my mental health. Arachnophobia is one of the most common phobias after all.
Suggested solution:
Either don't put spiders on the posters or pictures or icons of each film or tv show or put an option where customers can filter out anything with spiders, snakes etc in it. Or at least be able to take something completely off of their netflix account if they don't want to see it.