Complaint: Overcharged

on 22 May 2020 about Netflix in category Online Services

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

I have been going through my old bank statement and from May 2018 Netflix have been charging me twice a month once on or around the 5th of the month and then the normal charge I would expect on the 18th of the month. So totalling it up it come to an overcharge of £197.03.

The overcharge began in May 2018 after a mistake Netflix made in April 2018.

I can offer a full break down of the overcharge but Nexflix should be able to see it on my account. The overcharge itself makes no sense because on a monthly basis it can range from £6.63 to £8.73

I have tried today to contact Nexflix via phone and just get caught in a long phone que.

0 0 votes
Justified complaint?

Suggested solution:

Pay me back the money they owe me maybe a little more to compensate for them stealing from me and the time I have had to spend on sorting this out.

Message from Robin from

10 months ago - We have posted a tweet about your new complaint about Netflix

Notify of
Inline Feedbacks
View all comments