Netflix complaint: New account details incorrect

Dear SirMadam
I have just recently signed up to Netflix, and had issues with my email address being incorrect. Having an incorrect email and having to verify this after monies have been taken out of my account with Netflix directly, i feel wasn`t explained properly, this was a massive inconvenience, and highly stressful for myself.
I had agreed with your representative (i thought) to receive an email on how to cancel my subscription but i never receive any email. Again not a great experience from Netflix so far. I had really started to enjoy the service but i feel my trust in the way my complaint was handled, has been knocked. This is the main reason for my cancellation and not because i didnt like the choice, quality and selection of the series and films offered. Having been a long term amazon streaming customer, i actually thought it was slightly better.