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Netflix complaint: Netflix freezingcrashing

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Filed 20 Dec 2021 by Huw

What’s going on with Netflix recently? For several weeks the signal has too often been freezingcrashing when i’m watching anything on Netflix. I called the help centre only to be told by 130 mbps speeed was good by someone who clearly didn’t know what good speed was as my fibre optic optimum speed is always around 750mbps. I had to detach my Sky box power lead then replace after 3 mins but i don’t want to be having to do this every single night thank you. NOT HAPPY! 🙁

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1 comment

  1. cwtpc

    The recommended speed for watching Netflix in UHD is 25 mbps, so your connection is good enough for Netflix. This has nothing to do with your connection, if you need to keep rebooting your Sky box to stop Netflix from 'freezingcrashing' (which are two diametrically separate issues) you should contact Sky to check for updates on your box. Most of your apps probably work fine, but some may not be working properly because of (pending) updates.

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