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Netflix complaint: account being ALLOWED to get hacked

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Filed 27 Dec 2021 by andrew

Netflix’s security is VERY WEAK and needs to be fixed asap. My wife’s account has been hacked TWICE. There was NO communication between Netflix and my wife in the sense of telling her that someone changed her info. I’m also appalled to the fact that when she fixed this, the crooks were able to do this AGAIN! And NO email was sent inquiring if my wife changed her password or email. How are they able to do this so easily? How is it possible the biggest and most popular company in the world has the WEAKEST security?? Because of this my wife cancelled her Netflix account and to also have her card blocked so these thieves would stop hacking the account on her expense they said it would take 5 days to do. 5 days to cancel the account and block the card??!!! So they are ALLOWING these people to CONTINUE their illegal actions for 5 days on our expense? VERY unprofessional and quite embarrassing that this popular company has such a WEAK security system. WE WANT THAT CARD BLOCKED ASAP AND OUR ACCOUNT CANCELLED. STOP LETTING THESE THEIVES TAKE ADVANTAGE OF US. They already took advantage of your weak security.

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Discussion

1 comment

  1. cwtpc

    They do send you an email if any changes happen on your account, like the email being changed. The email accounts sometimes filter these emails to the spam or promotions folders. If this happens more than once, it's likely the email account itself is compromised, or she used a very weak password that was similar to the old one, it's best to use a different email address altogether.
    There's a process to blocking payment methods, which is why it may take up to 5 days. You can't in the same breath complain about weak security (which was a fault at your end) and Netflix having certain processes in place for these things. Within 5 days is ASAP. It's not immediate, but it is ASAP.

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