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Netflix complaint: Netflix forcing custmers to click on rate hike before we can watch shows.

Open 186 views Broadcasting Network Online Services

Filed 21 Mar 2022 by Tony

Hers is the transcript of a customer chat I had today March 20, 2022 with Netflix when I had to click on a price hike pop up window that would not let me bypass it to watch what I had already paid for. I’ve already filed a complaint with USA FCC.

Netflix

Hi Antonio,
Thank you for contacting Netflix customer support.
Here is the transcript from your recent chat.
You
Today I was forced to click on a $9.99 rate hike or I could not watch any Netflix I have already paid for. Then I get an email to the new plan. Outrageous customer abuse. I agree to nothing when it is forced like this.
Sayed Netflix
Thank you for contacting Netflix. I have gone through the concern and I will be glad to assist you. Let’s start with your Netflix email address and name, please.
You
What is your reply?
Sayed Netflix
May I know email address of the sender’s so I can verify the email address? Please use other device to check to avoid disconnection of the chat
You

Sayed Netflix
While I look up your account, just a quick reminder, here are some tips so we don’t get disconnected: Please don’t use the back ◀ or close ❌ this chat window and please reply within 2 minutes so the system knows we’re still chatting. Incase we are disconnected, I will be sending you emails with the relevant information that you can refer to resolve your query or concern.
You
Don’t you dare disconnect me while my paid period is still active.
Sayed Netflix
Does your payment charged
You
What are you asking?
Sayed Netflix
So are you talking about the email,
Sayed Netflix
Which indicates
You
I will decide if and when I want to continue Netflix. Your tactic of forcing me to click on a rate hike is illegal.
Sayed Netflix
charges going to be incresed
You
I will contact theUSA FCC and FTC about this tactic of Netflix. Do not disconnect me from Netfilx for the time period I have already paid for. I have nothing more to say to you. Bye.

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Discussion

1 comment

  1. cwtpc

    The message on your screen is not a request or a suggestion, but a notification as the price of your subscription will go up on your next billing day as there's been a rise in the price of the basic package. You can still continue watching till the end of your billing period when you click to accept (or rather, click to confirm you've received this notification). If the new price is not to your liking, you can cancel your subscription before your next billing date.

    Reply

Wronged by Netflix too?
Make it sting!