Netflix complaint: NETFLIX FAILED TO SOLVE OUR PROBLEM AND DID NOT REFUND

We are in our mid 70s and now with the virus pandemic mostly shelter in place due to our vulnerability. We love watching movies and TV thus we love Amazon Prime and Netflix. About a month ago, we noticed that we could not get certain movies and series we were watching with a message to TRY AGAIN LATER or CONTACT SUPPORT. We we did both and Netflix has the worse support we have ever experienced. The first rep tried all their on paper troubleshooting but finally blamed it on our Amazon Fire Stick. I do not know where he was from but there was a rooster crowing in the background. We then went away to visit and, as usual, carried our Fire Stick with us to watch movies. Now, it did not work at all for Netflix. This has been over a two month period. Upon returning home I called Netflix and the rep told us that it was an Amazon FireStick problem and to cancel our Netflix account. She said she could not offer a refund to our PayPal account which is the way we autopaid for Netflix. Next, we contacted Amazon Prime who also went through the mostly same type of troubleshooting. THIS TOO DID NOT WORK AND THE AMAZON REP TOLD US IT WAS NOT AN AMAZON FIRESTICK PROBLEM. As a last resort, he told us to uninstall and reinstall the Netflix app and start our Netflix subscription again. We did and this did not work so we ended up cancelling again. After numerous telephone calls and chats we have given up. Netflix also changed plans so it appears that the first Netflix rep was just attempting to twist us away and then start the subscription again just to lose our old plan which we had for years. This is poor business practice also is the failure of Netflix in letting a customer know when they change the app (hopefully for not the same above purpose of additional revenue when asking you to cancel and then resubscribe}…..Bad job Netflix you need to be monitored more closely by a government agency.