My complaint:
We are in our mid 70s and now with the virus pandemic mostly shelter in place due to our vulnerability. We love watching movies and TV thus we love Amazon Prime and Netflix. About a month ago, we noticed that we could not get certain movies and series we were watching with a message to TRY AGAIN LATER or CONTACT SUPPORT. We we did both and Netflix has the worse support we have ever experienced. The first rep tried all their on paper troubleshooting but finally blamed it on our Amazon Fire Stick. I do not know where he was from but there was a rooster crowing in the background. We then went away to visit and, as usual, carried our Fire Stick with us to watch movies. Now, it did not work at all for Netflix. This has been over a two month period. Upon returning home I called Netflix and the rep told us that it was an Amazon FireStick problem and to cancel our Netflix account. She said she could not offer a refund to our PayPal account which is the way we autopaid for Netflix. Next, we contacted Amazon Prime who also went through the mostly same type of troubleshooting. THIS TOO DID NOT WORK AND THE AMAZON REP TOLD US IT WAS NOT AN AMAZON FIRESTICK PROBLEM. As a last resort, he told us to uninstall and reinstall the Netflix app and start our Netflix subscription again. We did and this did not work so we ended up cancelling again. After numerous telephone calls and chats we have given up. Netflix also changed plans so it appears that the first Netflix rep was just attempting to twist us away and then start the subscription again just to lose our old plan which we had for years. This is poor business practice also is the failure of Netflix in letting a customer know when they change the app (hopefully for not the same above purpose of additional revenue when asking you to cancel and then resubscribe}…..Bad job Netflix you need to be monitored more closely by a government agency.
Suggested solution:
Reimburse us properly for not only the last two subscriptions cancelled due to their advice which were for future payments not past along with reimbursing us for the two months we had little usable service and their scam, if it is one, began. It may be a tech problem but it certainly is not our TV or fire stick device as it works with all the other streaming services. We were watching many series on Netflix which we will miss under these trying times and I am sure others are experiencing the same problems. NOTE FAILED TO ADD DIRECT SCREEN SHOTS. ALL SUPPORTING INFO IS AVAILABLE UPON REQUEST
Please note the few dollars are not the problem the inability to access Netflix due to something they did is frustrating doing the times when little pleasure is available to old geezers who's days are limited to watching TV and movies. Their policy of go ahead and cancel to get a few extra bucks is also frustrating and unfair as when you renew it costs you more for the same STANDARD service. The are not the business practices I was used to when I worked or experienced all through my 75 years.
