Netflix complaint: Netflix billing twice

Name: Netflix billing twice
Item: Netflix
Rating: 1
Author: Njob

Open 3 Jul 2020 227 views Broadcasting Network Online Services

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Filed 3 Jul 2020 by Njob

Today I was billed twice, I contacted the customer service and after the agent finally understood the issue they told me that it was normal and I would get my money back in max 48 hours, normal?

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Case details

Status: Open
Company: Netflix
Filed: 3 Jul 2020
Rating: 1/5
Desired resolution: First by giving my money back for the second charge, I even told them to use it for the next month and they said that was not possible. And second, to fix this kind of issues that make customers feel Netflix is stealing our money.
Problem: Billed twice for subscription
About: monthly subscription

Progress

Filed
Company notified
Company replied
Resolved

3 Jul 2020 Complaint filed and published
3 Jul 2020 Message from Bizzy: we notified Netflix about this complaint.

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