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Netflix complaint: My account was hacked

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Filed 26 Jul 2022 by Maureen

I have been a very long time subscriber to Netflix, way over 10 years at least.
Imagine my surprise when I could not sign into my account.
I called your customer support number and not one agent of the four that I spoke to was of any help to me.
Apparently, someone hacked into my account and changed the e-mail address.
When I questioned your agents as to what the new e-mail was and when was it changed all of their responses were the same We can’t give you that information. It’s private. My information should have been private! When someone changed the original E-mail that I have been using for 10 PLUS years, I should have been notified!! I was charged on my credit card on July 19, 2022 in the amount of $13.02, my monthly payment.
Why am I paying these charges when someone else is using my account?
I am so furious and disgusted with the policies explained to me.
My account, I pay for it, and I don’t have any rights. The person that hacked my account has more rights than I do?
I am LIVID to say the least.
SO, when I said to cancel my old account and I will open a new one, I was told that you don’t offer the same deal anymore that I had, (unlimited DVD’s per month)
This is absolutely ridiculous!!
You should give me back the same plan that I had.
I have over 75 movies in my Queue that I have no access to anymore!!
How is this fair to me??
I am hoping to hear from you VERY SOON regarding this situation with a result amicable to me!!
Maureen Deegan

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Discussion

1 comment

  1. cwtpc

    If the email associated with your account is changed, they do notify you by sending an email. They'll also be able to change the email back to yours, if you're able to verify the account (or, rather, verify you to be the owner of the account) with your credit card number so you'll have access to your account again. As to why they won't give you the email that was added to the account, it's one part privacy reasons and one part ... well, what exactly would you do with the email address? It's probably a made up one and either impossible to trace or not worth anyone's time investigating further. They'll be able to help you get back to your account though.

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