Complaint: my account has been hacked or transferred to someone else and I was charged for almost a year

on 10 March 2020 about Netflix in category Online Services

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My complaint:

my account has been hacked or transferred to someone else and I was charged for almost a year. I was not checking the bills. when I contacted Netflix live chat they said someone else was getting a free ride. Sorry we cannot give you a refund

Desired solution:

the account was transferred to someone else without my permission and I shall be given a full refund for that period.

Message from Robin from Complain.biz

2 weeks ago - We have posted a tweet about your new complaint about Netflix

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They don’t owe you anything (but can fix the account details for you). Look on the bright side, you’ve learnt a valuable lesson about minding your finances.