Complaint: my account has been hacked or transferred to someone else and I was charged for almost a year

on 10 March 2020 about Netflix in category Online Services

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

my account has been hacked or transferred to someone else and I was charged for almost a year. I was not checking the bills. when I contacted Netflix live chat they said someone else was getting a free ride. Sorry we cannot give you a refund

0 0 vote
Justified complaint?

Suggested solution:

the account was transferred to someone else without my permission and I shall be given a full refund for that period.

Message from Robin from Complain.biz

6 months ago - We have posted a tweet about your new complaint about Netflix

Subscribe
Notify of
guest
1 Comment
Oldest
Newest Most Voted
Inline Feedbacks
View all comments

cwtpc
cwtpc (@guest_526)
6 months ago

They don’t owe you anything (but can fix the account details for you). Look on the bright side, you’ve learnt a valuable lesson about minding your finances.