Netflix complaint: I do not have netflix

Name: I do not have netflix
Item: Netflix
Rating: 5
Author: Hayley

Open 13 Sep 2020 163 views Broadcasting Network Online Services

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Filed 13 Sep 2020 by Hayley

my money is being paid to netflix of £11.99 every two weeks then I changed it to £8.99 cos I thought it was monthly pay but money is coming out of my account and I cancelled i cant watch netflix I dont even have the app

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Case details

Status: Open
Company: Netflix
Filed: 13 Sep 2020
Rating: 5/5
Desired resolution: I would like to be refunded and money stop coming out of my account for an app I havent even got or can watch this has been going on for months its Sunday I cant get a bank statement but I can give you my bank details
Problem: Charges continue after cancelling, service not used
About: streaming subscription
At stake: £11.99

Progress

Filed
Company notified
Company replied
Resolved

13 Sep 2020 Complaint filed and published
13 Sep 2020 Message from Bizzy: we notified Netflix about this complaint.

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