Netflix complaint: Double Charged when Opened Account May 3, 2021

I opened a Netflix account May 3, 2021. I set up the payments through my Chase charge card. I pay my bills online. I seen I was double charged for Netflix May 3, 2021. I called Netflix, I was told it was a pre authorization, so OK I no what that is. Ok I waited for it to drop off and long story short it didn’t. I pay my bill off monthly so I had to pay for that extra charge. I called 2 more times the last time was 6-15-21 and was told to call the bank. I did call Chase and I was told it was NOT a pre authorization so they credited my account for $19.07. So Netflix canceled out my account. I run a daycare and the kids went wo tv. I also was charged June 3rd $19.07 so I’m paid up until July 3rd 2021. So
why is my account closed. Now they want me to restart my membership and pay another fee of $19.07 when I had 16 days remaining until my next monthly charge. I called 3 times to get this corrected and they would not check into the mistake a preauthorization does not stay on your account for 6 weeks.