Complaint: Customer Service Rep pretended he knew more than he actually did

on 26 November 2020 about Netflix in category Online Services

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My complaint:

I called Netflix yesterday and told them my connection was staying at 20. I was told the problem was my connection. I said that didn’t make sense. I’ve had the same connection for years. Then he said he would prove it to me. He asked me to get Netflix on my iPad. I successfully did that. Then he changed the subject because he didn’t like the outcome. He asked me to get another app on my TV. I got YouTube. He said that didn’t count because it was free. I told him that didn’t make sense. Then I told him I wanted to talk to his supervisor. I was put on hold for awhile and then Netflix finally came on, so I hung up.

I did not appreciate being bluffed.

0 0 vote
Justified complaint?

Suggested solution:

I would like the customer service rep’s supervisor to be made aware of the problem.

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