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Netflix complaint: Contacted Live chatted Netflix to inform them my account had been hacked

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Filed 30 Aug 2020 by Eric

Someone in Venezuela hacked my account and upgraded me to premium.

They claimed they couldn’t resolve my issue unless I gave them my full credit card number etc.

So I phoned about fraudulent charges and they asked for my credit card number…

There was a very long conversation, the staff member refused to answer my questions or explain how my credit card number would help him. I explained my bank wouldn’t protect me from fraud if I shared my credit card number and he bacame more condescending. He said my bank would have to deal with it, not Netflix, however my bank had already advised me that Netflix should refund me.

At the end I requested to receive an email transcript of the conversation but this has not been provided.

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