Complaint: Consumer

on 05 October 2021 about Netflix in category Broadcasting Network, Online Services

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My complaint:

Contacted Netflix. To express a concern. Politely. 3 times in which the effort proved to be fruitless. Asking what do I need to do to cancel the account or make it even in some sorts. They felt the need to be disrespectful. I am literally on a heart pump and can’t be put under stress. When I only called asked a question. They said there was no account. Yet it was being drawn out of my bank account. I have also received e mails for promotions. How is that possible if I don’t have an account? Why am I being punished for asking questions? Especially that I willingly gave the information. How to justify? How do you let something as simple as that turn into an ugly thing?

0 0 votes
Justified complaint?

Suggested solution:

They should figure out a resolution.

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