Netflix complaint: Abhorrent customer service

Name: Abhorrent customer service
Item: Netflix
Author: Amir

Open 10 Dec 2020 184 views Broadcasting Network Online Services

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Filed 10 Dec 2020 by Amir

I had an issue with signing in on my ipad and spoke with an individual named Michael. His customer service was atrocious and he could see I was getting frustrated. He suggested things that I had already done prior to the conversation and patronised me by slowing down and giving me comments one by one and also sarcasm.

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Case details

Status: Open
Company: Netflix
Filed: 10 Dec 2020
Desired resolution: A disciplinary action upon the member of staff and retraining as his service was not up to standard.
Problem: Support agent patronising and sarcastic
About: streaming account

Progress

Filed
Company notified
Company replied
Resolved

10 Dec 2020 Complaint filed and published
10 Dec 2020 Message from Bizzy: we notified Netflix about this complaint.

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