Filed 30 Sep 2021 by Hannah
I have been waiting for a refund from MyTrip since April 2020 when my flight to visit family in Portugal was cancelled. Air Portugal sent my refund on 7th September. It is now nearly one month later and I have STILL not received my refund from MyTrip. Along with this you are going to charge a handling fee- yet if I had been able to deal with Air Portugal myself I would have received the full amount and within a reasonable time frame.
I have now escalated this to the financial ombudsman and I ensuring I am leaving bad reviews in as many places as possible – along with telling my friends and family to NEVER book with MyTrip
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