MSC Cruises complaint: MSC cruise denied to board all my family . Reason :unvaccinated my 12 year daughter. And didn’t return money at all.

I am Postica N. , had booked the cruise on MSC seaside last spring on March 19-26 from Dubai. Initially I had booked for me and my husband. But with the beginning of war on Ucraine and unstable and unsafe political situation, closing of air space we decided to take the kids with us. I booked the cruise on Americandiscountcruise.com. I asked to add my children in booking via email their assistant. They added me 2 kids and just charged my card, I didn’t read any additional rules for kids because I just chatting via email letters. When we arrived in Dubai with very difficult way ( with 10 hours by car, after 2 planes we changed, because in our country was closed the airspace – MSC assistance asked to make additional PCR test for everybody in the morning. We did them again in seaport, pay extra money- despite we have PCR test and vaccines for adults from our country; after they said to wait till 10 o’clock evening the results. We are waiting all the day the results with very tired kids from after a hard 2 day road . When the results were ready at 10 pm, your assistant said that it was necessary vaccine for my 12 years old daughter. Why the didn’t say us in the morning, kept us all the day with small kid. They gave us any document back – and said : Don’t worry our agency will return you money. After we are waiting 2 hours our baggage from the ship. The kids are crying, we’re very tired – because it was the third day of our road, and we were put outside at 12 o’clock at night with children. After we are waiting big taxi 1 hour, and searching the hotel 3 hours with crying kids- because all hotels were fully booked and expensive ( because of expo). It was Inhuman treatment to loyal client. We are not first time on MSC cruise. I explained the assistants that in our country are not vaccinated children of 12 years old first of all ( there was the law). Also I added via email these 2 kids, they just charged my card, didn’t send me the rules before the ation of reservation . And third reason was the beginning of the war , it was very difficult to find the tickets from another country departure. It was force majeure situation primarily. It was very dangerous situation on Ukraine and now also. Then I spent a lot of time writing with americandiscountcruise.com. They promised that decided and helped me. Half of the year I was waiting MSC answer. I asked to turn money back , because it was not small money for my family . I am already don’t speak about the additional costs: air tickets, taxi, hotel, pcr test, visas, tears of kids, stress etc. I understand they don’t want to return me money, then represent us the future credit in these force majeur circumstances. It will be right fair decision from their part . I represented you photos in attachment of my booking , correspondence and proof , can send proof about unvaccinated children in our country. We have lost enough time and money in this situation. Why did they deprive the whole family of a happy cruise because of healthy child.
I just ask future credit on this sum. They have nothing to lose, they already charged money for 4 people without letting us in. You can see photos in attachment
Sorry for my English
We don’t deserve this treatment from MSC cruise ship.