MSC Cruises complaint: Horrible experience for me and my family in the new MSC Seascape

My booking number: number : 42842531
-It wasn’t bad enough that they gave our family late night dining at 9:30 when we were never told that it would be at that time and late night dining in all cruises is always around 8 pm. But they would end up seating us around 9:50 and then it would take forever to get our food.
– One night one of my family members left their daughter in the room and stepped out to get some water, and the child put the inside lock on the door after they left and went to sleep, and when my family member got back to his cabin his daughter wouldn’t hear his knocking and his key card wouldn’t open the door because it was locked from the inside, and it took the cruise crew 1 whole hour just to open a door. What would’ve happened if there would’ve been an emergency? And I have videos of the crew just simply sending one crew member after another and no one could get the door open.
– We purchased a picture package online before getting on the cruise directly with you guys. And when we went to get our pictures the last day they told us our package only included printed pictures when it never said so online and I had to pay $20 extra dollars to get our pictures after talking to endless people who couldn’t solve such a simple issue.
– I bought a perfume in one of your stores based one the sample they had in the store right in front of the boxes and when I opened the box it was a different kind of perfume from the same brand, and when I went back to the store the answer I got back from them was that I was right but since the package had been opened there was nothing they could do about it. So I had to keep a $180 perfume that I didn’t even like.
– I’ve been to cruises from Royal Caribbean, Carnival, and Norwegian Cruise lines, and I’ve never had a complaint. This was truly a bad experience