Filed 16 Feb 2022 by Michael
Hello,
I am contacting you, regarding my experience at MOTEL 6,
1345 4th St. N.E. Washington, D.C. 20002. My ation number was GD3TWHEYWT, for the nights of March 09th, 10th, and 11th, 2020.
I am asking to be refunded the amount of $370.00. Plus, All names
involved with the Harassment.
I have contacted the Motel 6 Hospitality Complaint 1489611 and
received a check for $60.34, the check was to cover a refund of two
nights of the (Motel 6 Veterans Discount) and half of the night of
March 11, 2020. I have not cashed the check.
Reasons.
1. I was rejected to receive the (MOTEL 6 Veterans Discount) for the 3
nights, the evening manager informed me that, he did not wish to
change my reservation, due to the commission that the other employee
received from my reservation?. I had placed the reservation online, by myself. There was no employee involved.
2. The price per night for the other customers was $89.00, for some reason I had been charged $104.00 per night. I was offered a check for $60.00 from the MOTEL 6 Headquarters. The Franchises refuses to contact me or to resolve the issues. Let me guess that the location in Question did receive a donation to upgrade their rooms and building.
3. Individuals close to me could harass me while I stayed at your facility. Example, how my keylock pad would not work after I had returned to my room (room 104, on the night of March 11, 2020) My two dogs were locked in the room. I had the blinds open so everyone could view the dogs. This is the only reason that your manager had opened my room, in a timely matter.
Your manager did mention that he was not involved with the issue (The game to Anger me). Then, the manager asked me to move to an upstairs room, knowing that I wished to have a downstairs room. Again, I am a Disabled Veteran, with PTSD.
I was forced to move to another room which I did not feel safe (room
115). I requested to be placed in a downstairs room that was close to
the Motel office, please check my notes.
4. Room 104, The bathtub had a dip in the middle of the flooring,
which allowed water to stand in the middle of the bathtub. So, I was
forced to stand in water, while I showered. And the renters above that
room, made sure that they jumped around when I would be sleeping.
5. Room 115, The floors were not cleaned before I had been placed in
the room around 1830 on March 11, 2020. The floors under the beds were dirty and I found a used condom on the floor. Also, the bathtub had a clog in the drain, so I had to shower with standing water, and
continue to turn the water flow off while soaped down. I did leave
this room at 4am on March 12, 2020. I could not relax in this room,
the door was hidden by a staircase, and I heard people outside of the
room door talking all night. Someone wanted my attention.
I have responses from the MOTEL 6 Headquarters, but not the franchise location.
I continue to reach out to the MOTEL 6 at 1345 4th St. N.E. Washington, D.C. 20002. I still have not received any correspondence from this location. May I have your office contact the management, to find out why I am not receiving any answers?
I have been trying to resolve this matter since March 13, 2020.
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