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Motel 6 complaint: Charged for days not used, perhaps.

Open 152 views Hotels / Motels

Filed 14 Aug 2021 by Scott

I drove my brother-in-law, James H. Houx, from Missoula, Montana, where his kids live, down to King City, California, where he is originally from. We arrived on July 28th, Thursday, and he stayed overnight with a friend. Unbeknowst to us, he could only stay at the friends for one night. He then contacted a friend, Thomas Gregory, who took Jim to Motel 6 and paid for a couple of nights there. I was informed of his predicament, and assumed he would need additional nights there, before he was able to enter the rehab facility named Sun Street in King City. So I called, filled out the online form, and gave my debit card ending in -4117, to use IF Jim was in need of additional nights at your motel. Jim was accepted to Sun Street right away, so only stayed at Motel 6 for 2 nights, July 29th, and July 30th. He relayed to me that he turned his card in , and left Motel 6 to stay at Sun Street. However, my debit card was charged for 3 nights, July 31, and August 1, and August 2, when Jim was no longer at Motel 6, had turned in his room card, and was now at Sun Street. My card was charged $335.47 for 3 nights on July 29th, which had already been paid for by Tom Gregory. When I called Motel 6 in King City, I got a clerk, female, who did not give her name, just said Motel 6, how can I help you. I explained the situation, but she simply looked at the computer under James Houx, and said he did not check out until August 3rd, well after we had learned he was successfully enrolled at Sun Street. When I asked to talk to a supervisor, he told me the same thing and the female clerk, did not give a name, and when I asked both him and the clerk about checking to see if James Houx had indeed turned in the room card days earlier, they just said no because of the computer screen. I asked if the room, which was 108, had remained empty for 3 days, or if it had been rented out to others, he sounded annoyed, and reiterated that Jim checked out on August 3rd, when he was already at Sun Street. If I was wrong, Im glad to pay the room fees, but if someone could check to see if it was unoccupied, or was rented out to others after I had already paid for July 31 and AUG 1 and AUG 2, and check with Sun Street, I would appreciate it. The number to Sun Street is 831-385-0991. There is a mens side and a womens side, so you may have to transfer to the mens side. You should be able to veify when James was allowed into Sun Street. The motel 6 number is 831-385-5000.

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