Morrisons complaint: Home delivery

This is the fourth incident involving too many bottles being placed in one bag, resulting in them smashing on my doorstep AND inside my hallway. The most recent incident eight bottles were placed in one bag, resulting in them falling through the bottom of my bag as I carried them through my hallway.
In another bag there was a smashed jar of olives that leaked onto my doorstep which has left permanent stains. Unaware at this point there was BROKEN glass at the bottom, I quickly took the bag to unpack it. On doing so another four bottles had been placed on top of the jar resulting in it smashing and the oil leaking and soiling several items in the bag.
I received an email from their Customer Services Dept On 30th June and again on 2nd July ing a refund for my damaged items. I am still waiting for that to be processed. I have photos as proof and they were sent with my original email. (I have attempted to attach them to this email but I’m unable to do so).

This is the email I received on 2nd July, …

On 2 Jul 2020, at 18:48, Morrisons Customer Service wrote:

Hi Jackie

Yes so the Online Delivery Team have been made aware and the authorisation for the relevant refunds are in place to refund you. As for the damaged goods, we are aware that this is a serious matter, one we do our best to avoid.

The relevant dept has been made aware of the complaint. We pack the shopping in a way that prevents damage and leaks.

On this occasion we have let you down. The depot Manager has taken action and has spoke to both the drivers and the pickers so we can avoid such instances for future deliveries.

Kind regards