Monese complaint: My account was closed over 10 months ago.Access to cancelled my direct debit with other company and bank became difficult. The do not allow me to cancelled all my direct debit till now.

My complaint:

My name is Sunday Olusegun babanumi. My monese account was closed abruptly about 10months ago.It was closed without allowing me to closed all my direct debit to other bank set up with them.To collect my balance of about £100 with them.
All efforts to contact them by phone,email proved very difficult. They behave as if they don’t understand simple English.This is affecting my credit score and need to closed and collect my balance.
Other bank cannot cancelled my direct debit. This is affecting my credit score.
My account number is 08472239.
Please can you help.

Suggested solution:

Cancelled all my direct debit and pay my balance please