Monese complaint: Lack of communication
Filed 27 Oct 2021 by Diana
I have a monese on line bank which is backed by Mastercard. For the last 2 weeks I have been unable able to access my account. The app says they experience problems….over 14 days…my emails to support are not answered and the phone line is cut after one hour of waiting.
I have money in my account and my pensions will go there in a week or so.
No one at monese will answer my plea for help…..how can I get my money which obviously I need for daily life….
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