Mirror Bingo complaint: WITHOLDING MONIES
Filed 4 May 2023 by Rebecca
I have sent every document they require but my phone contract is in my mums name so they are now require all her documents for verification including selfies with her holding the documents. She is 86 year old. Same address and same last name. This is beyond unreasonable!!. I have requested complaints email address which they provided so sent three emails and the same people emailed back from the support team? Surely this shouldn’t be allowed. I have requested complaints policy which not supplied and a proper complaints address which is not the support team who i have been conversing with. They are sat on my winnings and my deposits which I made by card and phone bill.
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