Mint Mobile complaint: Mint Mobile is HORRIBLE

I ordered a phone and plane on 6 Sep 24 and the website says they shipped it that day, After multiple attempts to contact them I finally got through to a salesman. He informed me the phone should have been shipped within 3 days …after some research he told me it was never shipped and he contacted the warehouse only to find out they are out of stock and they may get some in 48 hours. The website STILL says they shipped the order and even provide a tracking number which says the post office still hasn’t received the phone.. I should have bought a phone from a better company then maybe I would have service to comment on. UPDATE 15 Sep I called the number given in the reply from Mint and there is no category for customer service only sales and technical support. I got hung up on twice and now I’m on hold after talking to a saleswoman (Christine) and have been transferred to (Mary) job unknown. Mary told me my order is processing, when asked how much longer , she informed me that it was mailed on the 6th of Sep, (a LIE) even though the last time I called I was told that it WASN’T mailed on the 6th because it was out of stock, she told me that it was the Post Offices’ fault. When I told her that the post office never got the phone to ship she got confused and put me back on hold. I was just told that to prevent anymore delays they are gonna cancel the order and refund my money, when I explained by doing that they are gonna cause additional delays she got really confused, I explained that it would take days to refund and reorder but she still insisted it would be faster. I’m waiting on a Supervisor (Marcus) now to explain that course of action and he is checking the same things over again…45 minutes so far on this call, I am recording the call because no one will believe this 53 minutes total to be told that they won’t refund my money UNTIL I return the phone that they never sent. I then explained to Marcus that I can’t return something they never sent, he told me that it would be sent out tomorrow the 16th of Sep and when I get the phone to call back to activate it and they may give me some compensation for all the trouble. So far MINT customer service is HORRIBLE!.