Mint Mobile complaint: Cancelation
Filed 7 Jan 2023 by Valerie
They took more than authorized for, spent 4 hours requesting cancellation of service and an immediate refund was finally told the refund was approved and I would have my refund in 48 hours. But then the next morning I get a text stating the refund department declined the refund. Called again and told them the second it told them to cancel my service and refund my money that was end of story. The refund department can’t deny the refund and I don’t have to give a reason. The supervisor said he was send it back to the refund department to refund and cancel the service he said they denied because there wasn’t enough information to request the refund. I told him they don’t need a reason legally the second I requested the cancellation and demanded the refund it was end of story.
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