Mindbody complaint?

Do you have a dispute or a bad customer experience with Mindbody? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Mindbody customer service for app users runs through Consumer Support on the Mindbody support site, which the Mindbody consumer agreement names as the route for questions, complaints and claims, and which starts with a chat. Have the email address on your account, the studio's name, and the date and amount of any charge ready. Questions about a class, a membership or its price belong with the studio as well, since the studio sets those terms.

Want the complaint in writing from the start? Start your complaint here and we push it out to Mindbody by email, social media and printed letters.

No, Mindbody publishes no customer service phone number for people who use its app to book classes and appointments. The only number on its website is a sales line for businesses buying the software, not a consumer line. App users go through Consumer Support on the Mindbody support site, and questions about a class, membership or price go to the studio itself.

A Mindbody charge on your card statement usually comes from a studio, gym or spa that takes its payments through Mindbody software, or from a booking made in the Mindbody app. The class, membership or package itself, and its price and cancellation rules, come from that business. Match the date and amount against your emails and the purchase history in the app to find which business it was, and ask Consumer Support if you still cannot place it. A charge you did not authorize can also be disputed with your card issuer.

Membership still billing after you cancelled? Set the case out with us and we put it beside other members of the same studio, who can back it up.

A membership or class pack bought through Mindbody is sold by the studio, so cancellation and refunds follow that studio's own terms rather than a Mindbody policy. Cancel in writing with the studio, ask for written confirmation with the end date, and keep the terms you agreed to when you signed up. If a charge comes after the confirmed end date, raise it with the studio and with Mindbody Consumer Support, with the confirmation and the statement line attached.

Charged a late-cancel fee you dispute? Start it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push.

Nothing has been reported about Mindbody here yet. Our research shows what typically goes wrong with class and spa booking apps that take payments for studios: charges people do not recognise on their statement, memberships and class packs that keep billing after cancellation, late-cancel and no-show fees, refunds that the studio and the app each pass back to the other, and login or account trouble in the app.

Spotted a charge like that on your own card? Be the first to report it: we help you write it in minutes, and your case opens the record for the next member of a Mindbody studio who sees the same.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Mindbody through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Mindbody can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.