Booksy complaint?

Do you have a dispute or a bad customer experience with Booksy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Booksy customer service in the US is on 206-735-3553, and the customer support email is help.us@booksy.com. UK customers use the contact details on Booksy's UK site. Have the email or phone number on your Booksy account, the business name, the appointment date and time, and a screenshot of the booking confirmation ready.

Booksy's help centre says refunds and service problems are handled by the business you booked, and that Booksy does not refund on a provider's behalf. Disputed charge from a booking? Start your complaint here at the same time: we push it out to Booksy by email, social media and printed letters.

Refunds for a Booksy booking are made by the service provider, not by Booksy: Booksy says it does not hold the funds, and its customer support does not make refunds on a provider's behalf. If you cancelled within the provider's cancellation policy, the provider should refund the payment; the business phone number is on its Booksy profile, under the Details tab. For a booking paid with Klarna, Booksy's help centre says an appointment the business cancels, or one you cancel before the business's cancellation deadline, is refunded in full to the same payment method.

Collect the booking confirmation, the cancellation policy shown when you booked, the time you cancelled and the charge on your statement. Refused a refund you believe you are owed? Put it through our complaint process: we help you write it in minutes, drawing on complaint letters that actually worked.

A cancellation fee on Booksy is set and charged by the business you booked, not by Booksy itself: each provider sets its own fee or deposit, and the policy is shown when you book and in the booking confirmation email. You find it again on the provider's Booksy profile under Details, at the bottom, as Payment & Cancellation Policy. If you kept to that policy and were still charged, Booksy's help centre sends you to the provider.

Screenshot the policy, note the exact time you cancelled and keep the cancellation notice from the app. Our trained AI opens a case for you here and keeps coaching you on what to reply to the business and when to push again.

You can delete a Booksy account in the app: on an iPhone go to Profile, Account Details, Account deletion process; on Android go to Profile, Account & Settings, Account Details, Account deletion process. Booksy also deletes an account on request, sent from the email address registered with Booksy to the privacy address in its help centre.

If a dispute with a provider is still open, screenshot your bookings, receipts and payment history before you delete the account, because you may lose access to them.

Nothing has been reported about Booksy here yet. Our research shows what typically goes wrong at beauty and wellness booking apps: cancellation or no-show fees charged after a booking was cancelled in time, deposits that are not returned, final prices higher than the listed service once add-ons, tips or tax are included, appointments cancelled by the provider at short notice, and refunds passed back and forth between the app and the business.

Charged a no-show fee for an appointment you cancelled? Make yours the first case: your report opens the record the next client checks before paying a deposit.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Booksy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Booksy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.