My complaint:
my instagram account was disabled for violating term, however i was hacked and therefore wasnt me. I have contacted facebook, meta and instagram for nearly 2 months on social media, done their help centre forms everyday for months with no reply or restoring account.
i lost a baby and have last memories on that account, as they know but only reply i get is to use help centre, which already done for months. They sent me a email to take picture holding code and details of account, but refuse to actually reply and restore account, i need sorted urgently
Suggested solution:
restore account and actaully reply and apologise
