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Meta complaint: I’m unable to regain my stolen business manager by support incompetence

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Filed 9 Dec 2022 by Tamas

My business manager profile was hacked on 8.Nov. I am locked out of the account at since than. I reported the intrusion to Meta Support immediately, we are in contact from that point.

Over a month passed and not a single step was taken on their side to restore the account or to provide access to that. I don’t really know how to proceed with this issue further I’m running out of options and they still just postponing the solution.

They are very kind but haven’t done any specific steps over a whole month besides regretting the situation. I tried to describe how urgent is to get the account and pages back as I make a living by them.

I attached the whole email conversation we had after the authorisation. Please help me to put pressure on them as I ran out of options.

Thank you in advance!
Best,

Tamas Lengyel

Meta complaint: I’m unable to regain my stolen business manager by support incompetence
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