Meta complaint: Can’t get access to my account

Name: Can't get access to my account
Item: Meta
Rating: 2
Author: ahmed

Open 19 Dec 2022 98 views Social Media

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Filed 19 Dec 2022 by ahmed

I factory reset my phone and everything was deleted now when i try to login into my account it says i need to put a log in code from another device but I’m not logged in any other device, they asked me to send them a photo of my ID which i did and there is no reply from them.

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Case details

Status: Open
Company: Meta
Filed: 19 Dec 2022
Rating: 2/5
Desired resolution: To my identity as soon as possible and allow me access back to my account!
Problem: Locked out after phone reset, ID check unanswered
About: social media account

Progress

Filed
Company notified
Company replied
Resolved

19 Dec 2022 Complaint filed and published
19 Dec 2022 Message from Bizzy: we notified Meta about this complaint.

See all 193 Meta complaints

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