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Meta complaint: Ad account disabled

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Filed 15 Dec 2022 by Emma

My facebook ad account has been disabled for no reason. Every time I try and get it resolved they tell me to read the guidelines, which I have done and I haven’t broken any of them. They will not help me and will not tell me the reason behind the disabled account (probably because there isn’t any) and now my small business is suffering because of their mistakes. The support team even told me it was a loss for them too and to consider hiring a marketing team so this doesn’t happen again showing they have no knowledge of my account, what I do, the face I am not breaking community guidelines advertising my children’s company and as a small business I obviously can’t afford a marketing team?!

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