Mercari complaint: Damaged shipping product

Name: Damaged shipping product
Item: Mercari
Author: Michael

Open 29 May 2022 135 views Online Services

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Filed 29 May 2022 by Michael

I shipped 20 funko pops on Mercari, the buyer claims items arrived damaged from shipping. I had 200 insurance from Mercari label but there claiming I didn’t have them packed properly. The buyer did not provide pictures of my packaging Only the damaged funko pops. They are only going on the word of the buyer that it was improperly packaged.

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Case details

Status: Open
Company: Mercari
Filed: 29 May 2022
Desired resolution: I would like the 200 dollar insurance.
Problem: Shipping insurance claim denied over packaging
About: shipping insurance claim
At stake: $200

Progress

Filed
Company notified
Company replied
Resolved

29 May 2022 Complaint filed and published
29 May 2022 Message from Bizzy: we notified Mercari about this complaint.

See all 162 Mercari complaints

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