McDonald’s complaint: Wrong item delivered and no customer service
Filed 7 Nov 2024 by Heather
I ordered a vegetarian deluxe and received a chicken burger, it was even in a veggie deluxe box. There’s no where to complain on the McDonald’s app and tells you to phone Uber eats. I was on the phone 20 minutes before it was answered. The lady was nice and said I’d get a refund for the burger, but that’s not good enough. I spend £4 on delivery. If I want to risk my luck and re order I will waste another £4. McDonald’s should have their own complaints service. If they mess up they should send out another for free. This is the last time I order from them every time something is wrong. Last time there was a fly in my daughters burger. I complained and they said I’d complained too many times to get a refund, not my fault they keep messing up.
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