McDonald’s complaint: Very poor service

On June 26,2022 at 2:20 pm in Texarkana, TX at the McDonalds (store 12544) My wife and I stopped to have some lunch after we were in Texarkana to visit family.

We had to wait after we entered as there was some confusion, but the young lady finally took our order. I had requested a Chocolate Shake and was informed that the machine was in the wrong cycle, and I could not have one. That was ok as I said I would take a drink.

I heard 94 called and went up to the counter, and no one was there. I waited and called back to the staff behind the counter and said I am 94 and a employee tossed me the bag. My thought was she must be busy. I went to get my drink and noticed they had Fruit Punch which I like. I got my ice and started to get the punch and it started coming out very thick syrup, I tried it again and knew there was an issue. So, I decided to just get a clean cup and get something else. Sounds simple.

Not so simple, I took my punch-stained glass back to the counter and requested a clean cup and explained there was an issue with the Fruit Punch. The lady that helped me first stated yes, they have been having issue with that. She started to give me a new cup as requested. The a co-worker of her’s came to the counter, the same one that tossed me my bag and stepped in and said just go back to the machine and dump out the ice and rinse out you cup and get what you want. I said it will take me some time to rinse this out and I really just want a new cup. She demanded I go back to the machine and do as she ask. I got very loud and said I just want a new cup. The young lady grabbed me a new cup and handed it to me. As I walked away the co-worker in a very loud voice yelled “how stupid can he be it is not that difficult to understand”. The young lady that gave me the cup got a talking to from her co-worker as she was not happy about handing me a cup. My wife and I set down and only ate maybe ½ our meal as we were very upset. Before we left, we went back up to the counter and asked for the co-worker’s name and the lady that first helped us said she could not do that as she had to work there and was new. We asked to speak to the manager and was told was out of the store at that time.

My wife and I have never been treated like that in a McDonalds and I think in any other restaurant over a simple cup. When I go back to Texarkana I will never stop at any McDonalds. I informed my family about what happened, and they as well will not go to at least that McDonalds.

On a side note, please try to train staff to place the cheese on a fish sandwich on the middle of the fish. For such a small slice of cheese and not being able to hit the fish patty say there is a major lack of quality control.

One time many years ago I think in the late 70’s or early 80’s I met “Ray Kroc” at a downtown McDonalds in Las Vegas. I knew it was him and so did the manager. I went up and asked if he was Ray Kroc and he kindly replied yes and shook my hand and thank me for coming into McDonalds. The manager came out and was so surprised and happy. Ray said he just stopped in to see how things were going. It is a shame that those days of quality and good service have left us I sure Ray would not be happy to see things today.