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McDonald’s complaint: Unprofessional customer service

Open 226 views Fast Food / Delivery

Filed 20 Mar 2021 by Dina

I had a complaint about my meal low quality, so I sent it to McDonlads Egypt,the costumers service contacted me and they but the blame on the delivery company although the delivery time was within35 min.My meal was cold,bread is not fresh my milkshake was watery.I insisted it was the branch responsibility not the delivery the employee answered in aggressive way and told ok what you want now??we will give dessert free with your next order?????Is this a solution when dealing with international company.What I expected is a proper apology and at least another fresh meal.

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