McDonald’s complaint: Terrible service and lies

I ordered a meal on 17-Apr-2020 at 8:35 pm which was finally delivered at 10:09 pm, after following up 3 times. The first time when I called at 9:35 pm I was told to contact Talabat again. Upon my insistence they checked and said the meal is In Transit. After another 10 minutes I called again and was told the same story. Finally, at 10 pm I was again given the same story.

When the meal arrived it was cold and the chips were soggy.

I asked the delivery guy and he showed me (at 10:09 pm) that he had picked the meal 12 minutes ago.

I complained on the McDonalds UAE page on Facebook and was told that a Customer Service team would contact me.

It has been 5 days and still there has been no call on this issue.

I understand that McDonalds customer service is terrible when compared to the competition, but didn’t realise it was this bad that they would lie to a customer and then just ignore him when he complains.