McDonald’s complaint: Service (17AUGUST 2021)

(Mcdonald’s in Laval, Quebec, on boul Concorde East)

Between 7:45pm-8:05pm at the drive through.
Upon reaching the drivethrough window to order, the person stated the drivethru machine doesn’t work and if we wanted, we could walk into the restaurant.

At that point, i replied, oh, it would have been great if you would have advised us since it’s more than 15 minutes i have been in line, and there are about 10 cars after me.

To which her reply was, Je m’en fou (in english, i don’t care or give a shit).

At that point, i asked her for her name and she said no.
I drove to the next window where you usually pay, and asked if i can kindly have her name.

The supervisor appeared and said he does not need to provide her name. I explained that they could have put a cone out to advise the drive through that it wasn’t working given the line up. He did not care.

I explained that the way in which she answered to me was offensive. He just shrugged his shoulders and didn’t care.
I asked him if i can have his name as well, as i would like to contact the owner of the restaurant, and inform them that their staff reply to their clients stating i don’t care. He said, no i don’t have to give you my name either. I explained they all have tags with their names, which means it’s ok for me to be able to have the names He said no. The young lady who answered that she didn’t care was wearing glasses, and the supervisor was a male (they were working between 7:45-8:05pm.

I have been a loyal Mcdonald’s person for well over 30 years. Over the last 20 years i get a morning coffee egg mcmuffin or bagel every single day. In fact i am sometimes at mcdonald’s 2xday. I have also a buyer of Mcdonald’s keurig coffee pucks for the last 5 years.

To have been told that they didn’t caregive a shit after i suggested that they advise close the drive through with a cone, just made me realize how i can NOT continue to be a client of yours. It goes against every ounce of my core to interact with a company that has employees who have no basic empathy respect.

Unfortunately, after being patient for the 2 minutes, i got upset afterward (first time ever in my life – but then again, it’s the first time a customer service person replies back to me with Je m’en fou I don’t caregive a shit. I told them that i would openly complain to Mcdonalds Canada as i think they would want to know how they are representing their business.

I understand that i am only one client and insignificant for you.
I just feel it is my duty to inform Mcdonald’s Canada that they have employees that reply they don’t give a shit….

Thank you