I went through the drive thru on 112720 at 7:15 pm. I ordered the two cheese burger meal with a Dr Pepper plus an extra dr. Pepper. The cashier asked me if I wanted extra fries or apple slices. ( That is what I heard)
Then when I got to the window I had a happy meal. I tried to explain to the employee that later would not give me his name that there was a mis communication and to please fix it and I would pay the difference. He said that I ordered that and I had to keep it. I got upset and he said if I wanted an extra burger I had to go back through the line. I went back through the line and when I got back to the rude guy I tried to tell him that that was no way to handle the situation and it was poor customer service. The manager Trevor was no help whatsoever and I think you should have them better trained. So, basically I was heard incorrectly when ordering. I was not offered a refund or any sort of compensation. I can’t tell you how many times we have gone through the drive through at this location only to get home and find an item missing… I am attaching a photo of both receipts.
Put those two jokers through another training and demote the manager because he clearly has no idea to handle a problem or complaint