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McDonald’s complaint: Rude employees

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Filed 28 Nov 2020 by Genna

I went through the drive thru on 112720 at 7:15 pm. I ordered the two cheese burger meal with a Dr Pepper plus an extra dr. Pepper. The cashier asked me if I wanted extra fries or apple slices. ( That is what I heard)
Then when I got to the window I had a happy meal. I tried to explain to the employee that later would not give me his name that there was a mis communication and to please fix it and I would pay the difference. He said that I ordered that and I had to keep it. I got upset and he said if I wanted an extra burger I had to go back through the line. I went back through the line and when I got back to the rude guy I tried to tell him that that was no way to handle the situation and it was poor customer service. The manager Trevor was no help whatsoever and I think you should have them better trained. So, basically I was heard incorrectly when ordering. I was not offered a refund or any sort of compensation. I can’t tell you how many times we have gone through the drive through at this location only to get home and find an item missing… I am attaching a photo of both receipts.

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Discussion

1 comment

  1. nani

    last week, my son and i went to have breakfast at Mc.D at Puchong Permai Selangor. Before i finish my meal, one of the staff keep taking with HIGH volume voice to one of the staff (something like complaining the 2nd staff didnt do). As a senior she shouldnot toucher her staff infront of everybody. She must consult her staff in a different room or she can talk nicely to him because customer still inside the premises.

    i can see not only me look at the high volume staff. She is so rude. I dont want to listern longer, i just ask my son to go out as soon as posible.

    a Few days later, i go again to the sam Mc D. This time, i havent finish write down my name in my sejahtera malaysia, but the stuff already make my mood swing. once again, i ask my son to leave the premiss.

    The way the staffs talking is too rude. He not welcoming customer but keep telling customer what should customer do before and after in a very rude way.

    then i go to pizza hut. The pizza hut staff takling so nice, gentle, polite.

    i think, Mc D staff should learn from pizza staff.

    Reply

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