My complaint:
Store 16373 placed order for 2 diet cokes, qtr pounder and mcnuggets. Placed at 11:18 am 100221. Received 2 drinks and told to wait. While waiting I found out 2nd diet coke was in fact sweetened ice tea. At 11:46 I went into the store to meet the runner with only the mcnuggets. I asked store manager how long does take to make a qtr pounder. after 7 more min my sandwitch arrived. We went three blocks and turned around. The burger was raw.(bright pink) back to the store.. Manager looked at burger and agreed it was raw. Again more waiting. Finally got 2nd burger and was assured it was properly cooked. A mile down the road wife tried to again eat burger. It too was raw bright red again. Instead of going back we gave up. When we reached our destination I called the store to inform them it was still raw. I was told I was wrong, they measured it with a temp probe. I guess their probe is more accurate then my eyes. My wife has cancer and getting food poisoning on top of her treatments would very likely kill her.
We will not be returning to your restaurants.
Suggested solution:
Admit and fix your equipment and get some sort of customer service going in your store vs denial.
