Complaint: mobile order not completed

on 10 December 2020 about McDonalds in category Fast Food / Delivery / Takeaway

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My complaint:

i did a mobile order for caramel frappe and nuggets they stated the store no longer carries frappe coffees just iced and hot i asked if it was able to be refunded she stated no all she could do was offer a different drink i asked if i can use a reward again to get a different item but i was unable to due to using the coffee reward. i was not happy.

0 0 vote
Justified complaint?

Suggested solution:

update the system so i wont order something thats not actually on the menu! i would like to get my frappe but seems i cant due to no machine at all at the store per management

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