McDonald’s complaint: Missing Items in Delivery

We ordered a delivery via uber on 3012022. We had to wait well over an hour and a half for it to arrive with lots of items missing. In our household at the moment we all have covid so are unable to go out. I am so frustrated with the service we received. Our daughter was so hungry and for the food to arrive with hers missing was very upsetting. I contacted the MacDonald’s in Macclesfield where it came from and tried to explain the situation and they were so unhelpful it was ridiculous. A guy I spoke to called Malakey who said it was their fault at the store as they packed it wrong but yet they were unable to assist in a resolution. He said he could do a refund but then kept referring me to uber but it surely is not ubers fault if they have packed it wrong. He was so unsympathetic to our situation here it was very upsetting and I am now left with a house full of hungry people as there food did not arrive. This is not what I would expect from MacDonald’s and the money you pay is not exactly cheap. The food that did arrive was cold. I can’t explain to you how upset this has made me. To have to deal with this this evening on top of covid is just to much. I expect something to be done.