Complaint: Missing food paid for

on 08 April 2021 about McDonalds in category Fast Food / Delivery / Takeaway

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My complaint:

Just been through the Drive Thru and ordered a chicken McNuggets Happy meal and a cheeseburger. Drove to the window and my cheeseburger wasn’t handed over. I queried this and was told that it was inside the box with the happy meal itself.

Once home, I discovered that, although the hamburger was there, the nuggets hadn’t been put in. Obviously, I could drive back but it is not worthwhile for 4 nuggets.

It is really frustrating especially as I queried this and there have been a number of occasions in the past where orders have been incorrect and I e had to go back.

How can such a simple order be done incorrectly? I could understand it if it was a lengthy, complex order. It just smacks of a lack of care and attention.

0 0 votes
Justified complaint?

Suggested solution:

I would appreciate a voucher for the happy meal that I can redeem on my next visit.

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