McDonald’s complaint: Meat was raw

On Sunday 13 June 2021 my wife and I entered West Ryde McDonalds about 1.45pm for a meal. We placed our order which was 2x medium Quarter pounder meals, we paid $23.70 by EFTPOS and the station printed a receipt and our order number 157.
We waited for a while as it was quite busy. Upon opening my quarter pounder I immediately saw the meat patty around the edges was raw. I showed it to my wife and took the raw burger to the counter.
I notified the counter staff and she advised me she will replace my burger with a cooked one. no apology was tendered. I waiter patiently for a further 10 minutes in which time my wife had finished her meal and also complained her burger was cold, she only ate her meal because she was so hungry .
At the 12th minute my burger wasn’t ready, I was disappointed, angry my fries stone cold, ice had melted in my drink, I was so upset I couldn’t eat at that point. I took my my fries and drink untouched back to the counter and advised them they could keep it as I was too upset to eat. .What’s the point if I couldn’t enjoy a meal with my wife at the same time. Just then a quarter pounder comes, I said I was to upset , it took too long. my wife and I left the store about 2.20 pm disappointed