McDonald’s complaint: Manager Scolded Employee for Me Trying to Talk to Him

I was going through the drive through, as I often do, to get my soda. I do this about two times a day, maybe three. And the manager was really rude. About a month prior to the incident, the same employee once offered to help me with my drink, when I said I might have insufficient funds on my gift card, but I declined the offer, telling him that his manager might not approve. He insisted, but I still declined. About three weeks later, I actually did have insufficient funds, and one of the female attendants paid my balance of 26 cents.

(The staff is commendable there, and this complaint is about management.)

Well, as I was in the drive through, I wanted to tell the employee today, that his good charity was noticed by others, and that I appreciated what he was going to do for me. Instead, the manager screamed at him from across the room, saying something inaudible, and it seemed like he responded, There’s nobody at the speaker. I do believe the situation was he got yelled at because I tried to talk to him, to reassure him.

I’m going to stop using McDonald’s for a while, if I ever go back. If they’re going to yell at their employees for simply having a twenty second conversation with customers, I don’t think I want to use that service. As, that’s by simple logic, blaming the customer, like I were an employee. And I think that’s very bad customer service.