Complaint: Incomplete order delivery

on 19 November 2020 about McDonalds in category Fast Food / Delivery / Takeaway

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My complaint:

Good day.
On the morning of Nov 19 2020. 8 am o have ordered 2 cheesy eggdesals and 2 hash brown
I received my delivery at 8:30 and I have paid for my order . 201 pesos.
But when I went back to my room to eat and opened it . My order was incomplete. As there is only 1 hash brown when I have ordered 2.
After this , I have tired calling and texting the delivery person but I haven’t gotten any response back.
I have already mailed McDonald’s as well and still no response.
I really want this to be resolved either by paying be back for what I have not received or send me my complete order.
I am also attaching the proof of my delivery. Where I have received only 2 cheesy egg desal and 1 hash brown.

0 0 vote
Justified complaint?

Suggested solution:

Either pay me back for what I have paid and haven't received.
Or send my complete order and be responsible on how to take and deliver a order.

Message from Robin from

5 days ago - Complaint is solved by McDonalds

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IM01 (@im01)
5 days ago

It happen to me for the last 3 orders via driveIn (Walter Tull Northampton). Whoever boxes the food is not doing his hob properly.

Rao (@guest_2394)
4 days ago
Reply to  IM01

I went back to the branch that took my order and asked for the manager to tell about my problem . But they apologized and paid back my delivery fee and also gave my complete order freshly made again
Even tho I’m glad they responded in a positive way. I’m disappointed that I had to drive all the way to the branch even tho I placed a delivery and not pick up. Sad part is no one responded thru customer service number or email .
I hope they can work better towards customers .